UCaaS/CCaaS
Scalable and flexible enterprise-grade cloud communication management
Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) have long lived in parallel worlds as extensions of their premises-based counterparts.
Traditionally, they served different users with different applications. They evolved their own architectures, supported by distinct ecosystems of vendors and partners. The current scenario of UCaaS vs. CCaaS has shifted, though, where companies and organizations are looking for integrated platforms that support both office workers and contact center agents. The cloud has made this possible, and IT decision-makers see the rationale for an integrated approach.
Features such as instant messaging, presence, voice, mobility, audio, web & video conferencing, desktop sharing, application integration, and data sharing across multiple devices has fast become the new normal.
UCaaS and CCaaS solutions offer instant communication with decreased wait times and increased customer satisfaction. With application screen pops, automated routing & queuing, speech analytics, call recording, advanced reporting, workforce management and multi-channel customer interaction, businesses are increasing their ROI from each customer communication.
UCaaS and CCaaS have the added benefit of allowing companies to shift the cost from a capital expense to an operational expense and come with ease of management, free software updates, predictability in monthly spend, and no annual maintenance contracts.
The team at Nascent has expertise in designing solutions to address key customer needs. With years of experience in communication technologies, we help navigate the journey from business requirements to selection and implementation, resulting in higher customer satisfaction and ROI.
How we can help you:
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Customer communication needs assessment
Audit existing services to build an ROI strategy
Comprehensive needs assessment by UCaaS/CCaaS engineers
Multi-channel contact center and UC evaluation and implementation
Application & workload integration and collaboration
Process improvement assessment
Supplier and technology evaluation and demonstration
Supplier selection,design and then implementation