AISM
Service Management Driven By
Artificial Intelligence
Nascent works with you to develop an AISM strategy to increase your service team's productivity, reduce operational costs, and improve overall employee and customer satisfaction.
AISM is Service Management driven by Artificial Intelligence (AI) to efficiently and proactively automate and assist with tasks, actions, and requests. With rapidly rising popularity, AI is being widely adopted by top organizations to bring advanced and optimal solutions to countless problems. How does AI drive greater success for organizations that leverage it for employee and customer services? If we've piqued your interest, we encourage you to read further.
Why should you leverage HR Automation?
According to an Oracle/Future Workplace report, Human resources practitioners welcome AI into their employee services programs. This study also reports 64% of people trust a robot more than their manager. So why is AI well-received by human resources and employees alike? AI can take away the friction that comes with employee services. Shifting to AI allows human resources practitioners to move from one-on-one assistance to self-service. HR Automation helps with redundant duties like employee onboarding or new 401K plan registration. Providing self-serve employee services and automated support can also prevent issues by providing actionable communications. For example, when launching a new employee benefit or updating a new policy, proactive communications to guide the employee on required next steps is provided. By being proactive, HR eliminates being flooded with questions.
Why should you leverage Service Desk Automation?
The Service Management (AISM) industry revolves around a service desk that works on issues for internal employees and is underpinned by a ticketing system that tracks the submission and resolution of problems and requests. Ticketing systems have been around for years, and the biggest technological evolution they have undergone of late is moving from being hosted in-house to being offered as a cloud service. Ticketing systems are overlooked and are in dire need of the transformative success of service desk automation.
Legacy help desk ticketing systems are reactive in the sense that someone, or perhaps some machine, must open the ticket to report a problem before the IT team can resolve it. Multiple people are involved throughout the whole process. Without a self-service objective, information is not available for self-consumption by users.
AISM systems are ripe for the benefits of IT service desk automation. AISM systems are long overdue for a real makeover, replete with AI, analytics, automation, and service agent intelligence.
Reimagine the Customer Service with Call Center Automation
As concerns about COVID-19 continue into a second year, organizations are choosing to offer employees the option to continue to work from home, work from an office, or blend the two. This is also occurring in contact centers, allowing customer service agents to work from home. By enabling employees to work from their home offices, issues such as data security, poor internet service, and even power outages become a concern – all creating the potential to disruptions to customer service delivery. Where can organizations turn to provide flexibility and scale, both allowing for work to be delivered from anywhere and to offset any potential disruptions? AI service management has the answers.
What does that mean for the CIO?
There will be new Software-as-a-Service (SaaS) and enterprise applications with native AI/machine learning built inside to improve the employee and customer experience. These developments are driving new business models. It means you won’t have to hire legions of data scientists and consultants to leverage the power of AI on a routine basis. Employee and customer service automation boasts self-learning capabilities to ensure a well-kept and adaptive approach to problem resolutions.
Let Nascent work with you on an AISM strategy.
Nascent can help you with AI Service Management (AISM) solutions featuring Conversational AI (AI Chatbot or AI Virtual Assistant) and Workflow Automation providing organizations with the ability to apply AI for ITSM, IT Help Desks, CSM, and other operations tools both internally and externally. AI Service Management Solutions provide end-to-end enterprise service automation for core operations across IT, HR, Sales, Customer Service, and Operations.
Conversation AI
Proactively resolve customer and employee service requests instantly with Conversational AI. With an enterprise-wide, contextual AI-driven conversational virtual assistant, you can provide users with personalized and effective conversational experiences in multiple languages with immediate self-service resolutions across full voice, chat, and text support.
Conversational RPA
Streamline tasks, processes, and workflows at the front and back office with ease through conversational experiences and intelligent automation. Conversational RPA quickly and accurately resolves user requests autonomously using dynamic knowledge graphs, personalization services, and proprietary NLP/NLU/NLG algorithms. As a result, conversational RPA saves precious time for your employees and your agents by automating complex workflows end-to-end.
AI Service Desk
AI Service Desk plugs right into the help desk tools and ticketing systems you already use. It learns from every touchpoint, while automating repetitive inquiries and workflows with Conversational RPA. AI Service Desk also provides the capability to transfer conversations seamlessly to a human agent when required.
AI Customer Service
AI Customer Service works with the tools and systems you already use to deliver an exceptional customer experience through multilingual conversational intelligence and automation. It learns from every touchpoint and automates repetitive inquiries and workflows using Conversational AI and RPA. Helping customers help themselves also empowers agents, who can now focus on issues that require a human touch.
AI Ops
AI Customer Service works with the tools and systems you already use to deliver an exceptional customer experience through multilingual conversational intelligence and automation. It learns from every touchpoint and automates repetitive inquiries and workflows using Conversational AI and RPA. Helping customers help themselves also empowers agents, who can now focus on issues that require a human touch.